12 reasons to adopt a support plan

1. Minimize downtime: Once a service call has been placed, a trained technician will arrive to repair your equipment (except Classic Support plan)

2. Free replacement machine: If you’re equipment cannot be fixed on-site a replacement will be provided, free of charge (except Classic Support plan)

3. Free “in-house” operator training: Unlimited on going staff training, anytime, on request (except Classic Support plan)

4. Nationwide call-out service: Our national service network offers the most extensive and timely coverage available with our own team of service engineers.

5. No charge for labour: Labour costs are included in your support plan, irrespective of the service time, with the exclusion of equipment that has been abused.

6. Preventative maintenance: On every service call, cleaning, lubricating, and trouble-shooting your equipment are standard procedures.

7. No charge for travel: All our support plans include the costs of travel to your location (except Classic Support plan).

8. Investment protection: Maximize the return on your equipment investment by keeping your machine in top-working condition.

9. No service lapses: We will contact you prior to the expiration of your support plan agreement, advising that it is up for renewal.

10. Unlimited breakdown calls: Our warranty plan agreement has no limitations on the amount of time we spend servicing your equipment.

11. Three flexible warranty plans: A combination of response and call-out options allows you to select the most cost effective option for your business.

12. No charge for parts: Replacing a key component in your machine could be extremely costly. When covered, we will replace any part needed to return your machine to full productivity, free of charge (Premier Support plan only).