Support Plans
Classic Support:
This valuable entry level plan ensures that your repair will be given priority within our workshop for a quick return to your office. The classic support plan covers against estimate and labour charges when you send your machine to our workshop.
It’s ideal for semi-critical environments such as small offices and post rooms.
- No estimate and labour charges
- Priority Workshop repair
- Free “return” Delivery via courier
- Automatic contract renewal
- Free trouble-shooting hotline 1850 246 346
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Standard Support:
This support plan offers a 12 hour response time and covers against all labour and call out charges. Replacement parts are not covered under this plan but a loan machine is provided to avoid any downtime.
It’s ideal for semi-critical environments such as small offices and post rooms.
- Maximum of 12 working hours response time
- Free loan machine in event of workshop repair
- Free in-house training, anytime, on request.
- Unlimited Breakdown calls
- Inspection and preventative maintenance on request
- No call out charges
- No estimate, labour or traveling charges.
- Automatic contract renewal
- Free trouble-shooting hotline 1850 246 346
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Premier Support:
This support plan offers you same day or next day response. This full coverage plan includes parts, labour, and unlimited call outs. This priority service ensures your equipment is operational with minimum downtime.
It’s ideal for critical environments such as print rooms, in-plants, copy stations and busy offices.
- Maximum of 8 working hour’s response time
- Free replacement parts
- Free loan machine in event of workshop repair
- Free in-house training, anytime, on request.
- Unlimited breakdown calls
- Inspection and preventative maintenance on request
- No call out charges
- No estimate, labour or traveling charges.
- Automatic contract renewal
- Free trouble-shooting hotline 1850 246 346